Friday, January 28, 2011

Commissions Operations Analyst APJ Job

Commissions Operations Analyst APJ

Job ID 22300-VM
Division Sales
Job Location Singapore
City
State
Country Job Status Full Time
Job Category Sales-APAC

About VMware
VMware (NYSE: VMW), the global leader in cloud infrastructure, delivers customer-proven virtualization solutions that significantly reduce IT complexity. VMware accelerates an organization’s transition to cloud computing, while preserving existing IT investments and enabling more efficient, agile service delivery without compromising control. Organizations rely on VMware, its partners and its industry-leading virtual infrastructure platform, VMware vSphere, to energize their business through IT, while saving energy—financial, human and the Earth’s. With 2009 revenues of $2 billion, VMware has more than 190,000 customers and 25,000 partners worldwide. VMware’s award-winning technology, market-leading position and culture of excellence provide our 8,200+ employees in 40+ locations worldwide with a platform for professional growth and the excitement of being an early-stage innovator.

Role description
The Commission Operations Analyst is responsible for the complete end to end execution of Quota setting and Commission Operations, liaising between the field functions within Asia-Pacific & Japan (APJ) & Corporate Commissions Finance/Operational functions. The Commission Operations Analyst ensures Employee Satisfaction, Field Productivity, Compliance & Management objectives are achieved in an efficient and responsive manner. The Snr Analyst, Sales Commission reports to the Snr Manager, APJ Central Operations (APCO)

Performance Objectives
1. Increase Field Sales Employee Satisfaction by streamlining processes and information flows
2. Increase Field Sales Productivity by supporting the effective design, communication & execution of appropriate quota plan structures and by enabling trust in the Field with regards to what and how they are being compensated
3. Ensure needs of APJ business are defined & incorporated in all Commission & Planning infrastructure projects
4. Ensure APJ Quota & Commissions remain complete, up to date & compliant at all times

Key Responsibilities
1. Design & develop planning tools that support current & future business model requirements, that ensure an efficient capture, review & approval of target setting & individual sales representative quota data
2. Own, Manage, track & communicate progress against the bi-yearly fiscal planning & quota setting cycles
3. Own and Maintain an efficient submission process & data sharing model with corporate finance
4. Maintain an efficient synchronization and partner with APCO SFA lead to ensure accuracy of territory/team management
5. Partner with APCO Sales Analyst to complete pre-planning data models that support effective management decision making
6. Develop processes with HR & Staffing departments to ensure early identification & agreement of new hire roles, assignments & profiling. Plus manage & track all commission draw requests
7. Support APCO team coordinator with knowledge, guidance & escalation point for resolution of all Quota, Achievement, Commission calculations & Commission payment queries from Field Sales within agreed SLA’s
8. Support APCO team coordinator with monthly Commissions Solutions process to ensure efficient handling of all regular system exceptions
9. Provide regular Quota & Commissions communications & training to local Business Operations Mgr/Sales Support Rep teams. Also, own related content for new hire on-boarding modules
10. Regional representative for all Quota, Achievement & Commissions related process reengineering & tool/system development projects
11. Own the Field Communication and Education responsibilities as they pertain to Sales Commission driving proactive understanding and reducing unnecessary confusion in the Field

Competencies
1. Strong analytical skills incl Attention to detail & understanding of financial processes/compliance matters and sales management metrics
2. An understanding of IT industry ‘Go-to-Market’ business models & strategic planning approaches incl the ability to navigate complex field org structures inc. sales, channels, services & business development/product units, and apply appropriate compensation structures
3. Excellent Communication Skills and ability to interpret needs from Field Sales, and identify solutions or escalate appropriately & efficiently. An ability to work with different personalities in very differing global roles, personalities & cultures
4. Ability to present and train new and/or changed Field Commission processes, plans and regulations to different audience types
5. Strong proficiency with Microsoft Office Applications (esp Excel, Access), a working knowledge of SQL would be welcomed
6. Experience with Oracle/SAP (finance) & Peoplesoft/Workday (HR) & SFDC apps preferred
7. Ability to work within a team environment and build rapport. Enthusiastic and outgoing personality
8. Strong sense of urgency and efficiency in prioritizing and completing work
9. Ability to take self-initiative and be proactive
Job Segments: Business Development, Cloud, Database, ERP, Field Sales, Operations, Operations Manager, Oracle, Sales, Sales Support, SAP, SQL, Strategic Planning, Strategy, Technology, Virtualization


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