Job Title: Service Delivery Consultant - SAP Payroll - Singapore
Country: Singapore
State: Singapore
City: Singapore
Employment Status: Full Time - Permanent
Division: GlobalView
Job Responsibilities:
(Description)
*
Service Delivery Manager
- Large Global organisation
- Singapore
ADP GlobalView powers the global human resources strategy of multinational employers delivering a proven single-source human resources solution to manage complex risk and compliance worldwide. Receiving world class multilingual, multicurrency service on a single shared platform, clients can apply common payroll and human resources policies, view consolidated reports, and tap the knowledge of resident experts at service centres in all three regions of the globe. GlobalView service experts leverage the SAP® ERP solution for Human Capital Management (HCM) to deliver our leading single-source, multilingual, multicurrency human resource outsourcing service worldwide.
We have an exciting role for a Service Delivery Manager based in our Singapore office. With an emphasis on providing World Class Service, the Service Delivery Manager is responsible for managing expectations within the client organization and the GV Client Services teams to ensure service delivery requirements are understood and achieved by both parties.
Some of your Key responsibilities will include:
- Acts as a conduit to ensure effective communication and coordination on service related issues.
- Prepares and presents operational performance metrics. -Assists in planning and coordination of service delivery events affecting both parties.
- Liaise with assigned GVclients, ADP Managed Services, Support Teams and Account Managers in an effort to effectively coordinate service delivery activities throughout the GV business model.
Qualifications Required
(Experience, Skills, Academic):
To be successful in this role you should have strong payroll industry expertise including competency and knowledge of the payroll processing and legislative requirements of at least one primary country. 3-5 years experience in a client service or relationship role with the ability to strongly influence the actions of others through communication, negotiation, and persuasion is essential.
If you have the above skills and qualifications and are looking for an exciting and challenging new career we will guarantee you that "you are in excellent company with ADP"! We will offer you a career worth boasting about, an environment you enjoy coming into everyday, excellent training development opportunities, a long list of company benefits and a competitive remuneration package.
http://www.adp.com/global/globalview
Education: Bachelors
Job Category: Client Service
Area of Interest: External Client Support
Locations: Singapore, Singapore
Job Segments: Consultant, Consulting, Contract, Customer Service, Customer Service Representative, ERP, Finance, Payroll, SAP, Service, Technology
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