Network Support Engineer - Singapore-based

F5 Networks, Inc., the global leader in Application Delivery Networking (ADN), helps the world’s largest enterprises and service providers realize the full value of virtualization, cloud computing, and on-demand IT.

F5® solutions help integrate disparate technologies to provide greater control of the infrastructure, improve application delivery and data management, and give users seamless, secure, and accelerated access to applications from their corporate desktops and smart devices.

Enterprises, service and cloud providers, and leading online companies worldwide rely on F5 to optimize their IT investments and drive business forward.

F5 Networks is a NASDAQ-listed international organization.  For more information, please go to www.f5.com.

We are now seeking a dynamic and driven individual to join our Singapore based team.

Network Support Engineer

(based in Singapore)

The Network Support Engineer (NSE) provides expert technical assistance on F5 products to customers and partners. NSE’s handle multiple active cases of diverse scope where analysis of data requires evaluation of identifiable factors, and provide daily customer communication via phone and email.

NSE’s utilize a number of troubleshooting tools, facilities and equipment in the course of providing resolutions to cases. NSE’s provide clear and concise communication to our customers, and accept ownership of issues until a resolution is delivered, providing high levels of customer satisfaction.

Responsibilities

·         Provide Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices.

·         Proactively and effectively communicate status, plan-of-action, and resolution of issues.

·         Provide F5 customers and partners with a consistently high-quality support experience.

·         Participate in on-going training with F5 products and related technologies.

·         Maintains high schedule adherence (work hours and on-phone time).

·         Effectively manage case escalations to Level 3 (Engineering Services) while maintaining customer communication.

·         Manage multiple cases and prioritizes based upon customer and business needs.

·         Follow standards-based processes defined in F5’s Quality Management System (QMS).

·         Perform additional projects as required.

Language Requirements

·         Must be able to read, write and speak English fluently, including technical concepts and terminology.

Knowledge, Skills & Abilities

·         Hands on technical experience and in-depth knowledgeable on LAN/WAN operations, Network protocols, UNIX or Linux Operating systems, and/or networking hardware required.

·         Intermediate understanding of TCP/IP protocols and the OSI model.

·         VLAN – setup and implementation.

·         Knowledge of DNS protocol/BIND.

·         Able to work with moderate supervision.

·         Proven track record in a team environment.

·         Experience with WAN optimization applications a plus.

·         Analytical thinker with strong attention to detail.

·         Must be able to relay technical information to customers with varying skill levels.

·         Sense of humor.

Qualifications

·         Demonstrated relevant experience in a technical support role, working with relevant technologies.

·         Support experience with corporate customers in production environments preferred.

·         BA/BS degree or equivalent experience preferred.

Physical Demands and Work Environment

·         Communicate on the telephone via headset.

·         This role may be required to work outside of core business hours, weekends, and/or holidays as needed.

·         Some travel may be required (less than 5%).

Some of the Employee Benefits Include:

·         Employee Stock Purchasing Plan

·         Casual Workplace

·         Education Assistance Program

·         Medical Coverage

·         Progressive Career Development

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

Note that F5 Networks will provide assistance with securing a work visa however we are unable to offer financial relocation support.  New hires will also spend early training period in the US.

Interested applicants please send your resume in Word or PDF format to:

                                                        apj.techcareers@f5.com

For more information about the company, please visit our website at: www.f5.com

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